FAQs

Frequently Asked Questions

Do you offer same-day delivery?
Same-day delivery is available in selected UAE locations depending on order time and availability. Eligible options will appear during checkout.
Do you deliver outside the UAE?
Yes, we deliver to select GCC countries including KSA, Oman, Kuwait, Qatar, and Bahrain. Delivery timelines may vary by destination.
Are your perfumes 100% original?
Yes. Fragmetics sells only authentic products sourced through trusted and official distribution channels.
How many days will delivery take?
UAE orders usually arrive within 1–3 business days. International deliveries typically take 5–10 business days depending on location.
Can I request perfume samples?
Currently, samples may not always be available online. Availability may vary depending on brand promotions and campaigns.
How can I track my order?
You will receive tracking updates once your order is dispatched. You can also monitor your order status from your account dashboard.
What if my product arrives damaged?
If your item arrives damaged, please submit a request through the Contact Us page within 24–48 hours of delivery with clear photos for assistance.
What is your return policy?
Returns or exchanges are accepted within 7 days of delivery under applicable terms and conditions. Please review the Returns & Refund Policy for complete details.
Can I return or exchange an opened perfume?
For hygiene and authenticity reasons, opened or used perfumes are generally not eligible for return unless the product is defective or damaged upon arrival.
Need Assistance?
Our team is ready to assist you with orders, delivery updates, returns, and general inquiries.

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