Where do you deliver to ?
We now offer delivery to UAE, KSA, Oman, Sudan, Egypt and Ethiopia.
Do you have extra charges for delivery ?
Yes, delivery fees will be charged according to the country as follows:
UNITED ARAB EMIRATES:
Free for orders over 200 AED, otherwise shipping is 14.6 AED.
Ships via TFM Express, arrives in 2 to 3 days.
SAUDI ARABIA:Free for orders over 1,200 SAR, otherwise shipping is 37.5 SAR.
Ships via NAQEL Express, arrives in 4 to 7 days.
OMAN:Free for orders over 150 OMR, otherwise shipping is 4 OMR.
Ships via NAQEL Express, arrives in 4 to 7 days.
SUDAN:Free for orders over 500 USD, otherwise shipping is as follows:
- Port Sudan shipping is 19.5 USD, free home delivery inside the city, arrives in 4 to 5 days.
- Wad Madani, Kassala, Atbara, El-Gadarif and Shendi shipping is 25 USD, arrives in 6 to 7 days.
- Dongola, El-Obeid, Kosti and Sennar shipping is 30 USD, arrives in 7 to 8 days.
Free for orders over 400 USD, otherwise shipping is as follows:
- Pickup from office in Cairo, shipping is 17 USD, arrives in 3 to 5 days.
- Home delivery inside Cairo, shipping is 19.5 USD, arrives in 4 to 6 days.
How can I track my order ?
Just contact us at our customer care WhatsApp number : +249 900959571
or by sending an email at: care@fragmetics.com
We will follow up the order and deliver it to your attendant as soon as possible.
How can I change my delivery address ?
You can send an email at care@fragmetics.com to notify us of your correct address. Also, the courier company will call you prior to delivery to confirm your shipping address or change it at that time.
Please note, changes in the delivery address after purchasing might cause a delay in your shipment.
What is the difference between the shipping fees and COD fees ?
We at Fragmetics aim to expand the options to our customers, so we provide cash on delivery as a payment method, with additional costs from the shipping company:
19 AED For UAE, 20 SAR for KSA, 2 OMR for OMAN.
You can cancel this value through prepayment by credit card, PayPal or Apple pay
Cash on delivery service is not available for Sudan & Egypt.
What could cause delay in shipment ?
At Fragmetics we believe that delivery of the order must be done on time and any delay will be very frustrating, so we are working to deliver the shipment to the shipping companies within one business day, and for any delays from the shipping companies please know your order will be our responsibility, just contact us at our customer care WhatsApp number : +249 900959571
or by sending an email at: care@fragmetics.com
We will follow up the order and deliver it to your attendant as soon as possible.
